Project: COVID-19

Request for Proposals

Updating and sustainably improving patient/staff safety and hospital hygiene in Kosovo


The Kolegji Heimerer (KH) is a private university of applied sciences that was founded in 2010 in Pristina as a German-Kosovar joint venture under Kosovar law. The founding of the KH was preceded by a series of DAAD-funded projects aimed at knowledge transfer from Germany to the Balkans, for which the implementers were awarded the Elisabeth Heise Nursing Award in 2007. The KH founding goal is to fill crucial gaps in health care and to offer university-level training in the health sciences, on a par with EU standards. Currently, the KH offers five bachelor’s programmes (nursing; speech therapy; laboratory technician; occupational therapy nursing education) and two master’s programmes (health management; applied psychology).



As part of its COVID-19 response the German GIZ has launched, in July 2020, a collaboration with the KH in the form of a public-private partnership with the aim of training health care personnel and strengthening health care facilities in hygienic protection and patient safety. This project will be implemented by the KH while accompanied and supported by GIZ Kosovo.

In the framework of this project the KH is closely coordinating activities with the Ministry of Health of the Republic of Kosovo, as the Ministry plays a key role in the fight against the COVID-19 and is also in charge of the overall development of the public health system. As a part of this partnership, the KH will provide emergency support in the form of both online guidance and instruction, as well as in-depths trainings for hospital staff with the aim of sustainably improving patient and staff safety in hospitals. One of the primary project goals is to develop a training curriculum in patient and staff security that will be adapted to the local circumstances. Furthermore, the project aims at contributing to the general scientific discourse in this area and will promote the diffusion of relevant knowledge and know-how in Kosovo and the wider Balkans region. This will be done through a series of scientific publications and tailor-made media products.

The project is structured into 4 phases:

Phase I: A working group consisting of internal and external experts, as well as representatives of partner organizations will immediately and continuously summarize and process relevant findings from the dynamic field of COVID-19 research. Subsequently, and based on the foregoing, online advice and support will be provided to target staff in each of the 8 public hospitals.

Phase II: The content of in-depth trainings will be prepared by the KH in cooperation with the Dorothea Erxleben Lernzentrum, a training centre for practical and communication skills of the medical faculty of the University of Halle, Germany. The practical part of the training will take place at the KH – both online and on site, but in rotation through different training rooms, so as to ensure participant safety.

Phase III: KH experts, supported by external expertise, will design an advanced training course for hygiene specialists based on learning and training contents from the previous two phases. This course will be permanently anchored in Kosovo, thus also enriching the educational offer of the KH.

Phase IV: The project will support the training of multipliers in order to the ensure a continued implementation of hygiene standards throughout all participating hospitals. This will include hygiene- related knowledge transfer in the preparation of Standard Operating Procedures (SOP). The KH will then accompany all multipliers in the implementation of these SOPs through guidance, as well as through the provision of starter kits that supplement any missing equipment. The multipliers will also be assisted in passing on their know-how through internal seminars and presentations.


In the framework of the project the KH is looking for an expert team belonging to an institution and/or firm that will collectively possess the following key qualifications and experience:

– Up-to-date knowledge and practical experience with Covid-19 prevention measures in hospitals, in particular such measures related to hospital hygiene, quality assurance, as well as staff and patience safety. This has to also cover the mastery of the most modern hospital SOPs in these subjects.

– Significant experience in training professionals (ideally from different cultural backgrounds) in the above matters, including reading the reality together with the trainees and adapting training content and methodology to suit the needs on the ground and the capacities for absorption and implementation.

– Experience in the building of tertiary academic curricula on hygiene, quality assurance, and staff and patience safety, including solid knowledge of the subject matter itself, but also of methodological and pedagogical aspects, as well as regulatory questions for the accreditation of curricula.

– Experience in the delivery of training content through online tools including the design of curricula so as to make the most of this delivery channel.

– Solid experience in training of trainers, both in terms of conveying subject matter know-how and training methodologies, as well as in accompanying the future trainers on the ground for them to become efficient multipliers of the original training content.

The anticipated distribution of responsibilities inside the expert team is shown below. However, alternative distributions are acceptable if it can be demonstrated that they are at least as effective. On top of the specific expertise listed for each position(s), the experts would be required to prove significant experience on the above bullet points, as applicable to each position.

The below expertise would be needed in varying intensities and proportions over the 18 months of the project duration, and the applicants are invited to propose what expertise they would be able to align for each of the 4 project phases described above, including – as a key evaluation criterion – a proposal of how they would contribute to the sustainable strengthening of hospital preparedness against Covid-19, and the anchoring, through the curriculum to be developed, of this know-how transfer process in Kosovo.


I. 1 senior expert in hospital hygiene and quality assurance and 1 expert for SOP adaptation and implementation. The minimum qualifications would be:

o Qualified medical doctor; specialist in Hygiene

o PhD in Medical Science

o At least 15 years professional experience in hospital hygiene

o At least 6 years teaching/lecturing experience in academic medical higher education

o Managerial experience in the field of hospital hygiene

II. 1 expert in hospital hygiene and quality assurance:

o Qualified medical doctor

o PhD in Medical Science

o At least 6 years teaching/lecturing experience in academic medical higher education

o Experience in curriculum planning and collaboration with stakeholders

o Managerial experience in the field of academic education

III. ToT trainer for clinical part / internships

o Nursing degree; licensed to practise nursing

o At least 10 years professional nursing experience

o At least five (5) years academic teaching experience in higher education of nurses

o Managerial experience in higher education of nurses

o Experience in the field of hygiene in a healthcare setting

IV. ToT supervisor and coordinator

o Degree in Nursing

o At least five (5) years academic teaching and research experience in higher education of nurses

o At least 10 years nursing experience

o At least 5 years experience in nursing research

V. Expert for the digitalisation of training services/processes

o At least five years of experience in developing training/education content and curricula for specific delivery through digital channels

o If the above experience would be in a closely related field to hygiene, staff and patient safety, this would be a significant plus.

The interested parties are free to form a consortium for as long that is reported in the application. The same applies if they plan to subcontract certain parts of the implementation of the contract, however, they should not subcontract more than 40% of the contract to another party.



Bidders must provide the following information in order to be qualified for the procurement process:

1. Information, including name, academic and professional resume, for each expert that will cover one or more (including partial/divided solutions) of the 6 areas of expertise outlined above.

2. An outline of how the team will go about covering each of the areas listed above together.

3. Their approach on how to structure the implementation of the project, within the field of their expertise.



The deadline to submit proposals is on 02 October, no later than 16.00 local time in Pristina, Republic of Kosovo. Proposals must be submitted via e-mail to Ms. Klara Cahani (, in German, Albanian or English. Bidders can submit questions or requests for clarification to the same email, and there is no restriction on information or exchange prior to the deadline for submissions.



The award will be made to the bidder representing the best value in consideration of past performance, technical qualifications and value for money.

Proposals will be scored on a 100-point scale, as specified below:

Please submit a detailed budget reflecting the costs of the project.


KH reserves the right to issue multiple awards, for each of the experts/areas of expertise, and does not bear any financial or other responsibility if no award will be issued.